Frequently Asked Questions
Everything you need to know about our barrier-boosting skincare.
Are BYOMA products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested, soap-free, and non-comedogenic. We specifically design our products with a unique Tri-Ceramide Complex to support and repair the skin barrier without irritation.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website to monitor your delivery in real-time.
Is BYOMA a cruelty-free brand?
Absolutely. BYOMA is 100% cruelty-free and vegan. We do not test our products or ingredients on animals, nor do we sell in countries where animal testing is required by law.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Are the bottles recyclable?
Yes, our packaging is designed to be fully recyclable. We use mono-material plastic where possible and encourage our community to rinse and recycle their empties to reduce environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.